C115 - Program Assistant

Title: Program Assistant - (Full Time)

Number of Positions: 4

Competition Number: C115

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Program Manager

Compensation: (Grid 21) $27.92 - $29.60

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned.

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

• Models independent…