Customer Service​/Order Management Representative

Join our Amazing TEAM!

Woodtone is committed to Building What Matters – manufacturing beautiful products, constructing great homes and developing strong relationships.

Any builder knows that building what matters is more than about having the right tools or an individual mindset. Building something that’s truly valuable, that lasts, so often comes down to having people you can depend on, who understand what you need and when you need it, and who can stand proudly behind the work they do. We all want to build a legacy, but the stuff of legacies isn’t stuff at all – its people, trusted partners united by a shared purpose, and the support of people who care.

To that end, we don’t just produce beautiful, long-lasting building materials, we build relationships that last.

Woodtone manufactures interior and exterior product solutions for the home with an unsurpassed level of quality. We create siding, posts, trim, wood paneling products and more, that are exceptionally beautiful and built to last. Woodtone has been family-owned and operated for the last 48 years. As a member of our team, you are part of the family. We take pride in providing team members with an unmatched company culture that puts relationships first.

Coupled with a competitive salary, bonus, and benefits program, we aim to provide an incomparable employment experience.

Our products and business would not be here without our people. Relationships are core to our business. We treat all staff like family, we trust each other, and we always make time for fun. In addition to working with a dedicated, creative, and passionate group, you can expect the following as a Woodtone team member:

• Competitive salary
• Company bonus/profit share
• Competitive benefit plan (medical, dental, vision)
• Paid time off (sick pay/vacation)
• RSP matching
• Opportunities to develop, learn and grow
• On-site chef
• On-site gym

We are looking for passionate, caring, genuine, principled, confident, driven individuals who demonstrate a craftsmanship mindset and are committed to producing a high-quality product.

Are you passionate about providing customers with an unparalleled experience? We are recruiting for a Customer Service / Order Management Representative committed to delighting our customers daily. The ideal candidate authentically displays our values, loves exceeding customers expectations and wants to be an active contributor to growing the business. On a typical day, you can expect to:

• Be the first point of contact for inbound direct customer phone calls and emails
• Enter orders and quotes into our system as directed by internal and external customers with impeccable accuracy
• Coordinate with internal departments to manage orders and achieve service standards
• Provide exceptional service and communication in a fast-paced environment
• Build incredible relationships with customers, including outside sales partners, distributors, retailers, builders etc.

• Have a team first mindset, with the will and desire to build great relationships (cross functional and external)
• Exceptional communication skills, both written and verbal

• Be laser focused on exceeding customer expectations
• Ask questions and truly understand the customer and their needs (internal and external)
• Thrive on providing solutions that benefit all stakeholders

• Be highly organized with a strong attention to detail
• Prioritize work and multi-task effectively in a fast-paced environment

• Manage customer expectations through the order process and communicate effectively while maintaining strong relationships
• Display confidence in working to problem solve by communicating effectively with internal stakeholders

• You embrace your team and the business; you are self-motivated, driven, and curious to learn and grow

• 3+ years experience in providing exceptional customer service
• Knowledge of building products is a bonus
• Intermediate skills in MS Office

Salary Range
: $50,000 – $60,000 plus bonus, RSP matching and benefits

Culture and team fit are important to us, so we encourage and welcome an authentic and warmhearted cover letter on why you’re excited about this opportunity.