Provider and Business Development Representative

Overview

Job Description
The Provider Development Representative role is responsible for developing, maintaining, and enhancing the relationships between Adena Health System, its primary care and specialist providers, and the entire provider community. This position will work in collaboration with the Manager Provider Development to direct and implement programs designed to foster positive relations and growth opportunities with physicians, both internal and external to Adena, in order to establish partnerships and affiliations.

The position will utilize Adena's selected healthcare relationship management & analytics technology software to document calls and issues relative to field visits and phone calls that will be utilized to strengthen relationships and generate revenues for the system. Serves as an ambassador to the Medical Communities for Adena Health System. The position will gather intelligence and share with appropriate individuals with the Health System and will be responsible for cultivating new provider relationships.

Accepts provider comments, suggestions, and complaints, and utilizes the outreach problem solving process to assure timely response and resolution of opportunities identified. Position will interact directly with Adena primary care providers, specialists, sub specialists, practice managers, leadership and others to offer outreach support to drive patient volume, enhance customer loyalty and exceed client satisfaction. This position collaborates with the Outreach Leadership team to meet the regional growth strategy goals/targets for Adena Health System.

Extensive travel is required.

• Develop, maintain, and enhance relationships between Adena Health System and its provider community.
• Collaborate with the Manager Provider Development to implement programs that foster positive relations and growth opportunities with physicians.
• Utilize healthcare relationship management & analytics technology to document calls and issues from field visits and phone calls.
• Serve as an ambassador to the Medical Communities for Adena Health System.
• Gather intelligence and share with appropriate Health System stakeholders; cultivate new provider relationships.
• Accept provider comments, suggestions, and complaints; use outreach problem solving processes to ensure timely response and resolution.
• Interact with Adena primary care providers, specialists, sub-specialists, practice managers, leadership, and others to offer outreach support to drive patient volume, enhance customer loyalty, and exceed client satisfaction.
• Collaborate with the Outreach Leadership team to meet regional growth strategy goals/targets.
• Extensive travel is required.

• Required Educational Degree
  :
  Bachelor s Degree
• Major/Area Of Concentration
  :
  Business Administration
• Preferred Education
  :
  Master s degree in business, health administration, public relations or allied health field
• Required Certifications, Credentials And Licenses
  :
  Must have an acceptable certified Ohio abstract of driving record covering the past 3 years and maintain an acceptable driving record
• Preferred Certifications, Credentials And Licenses
  :
  Valid Ohio driver s license, good driving record and personal auto insurance
• Required Experience
  : 3-5 years diverse healthcare experience. Familiarity with Adena and the larger medical community is required.