Service Manager

Service Manager

Job Location:

US-MA-Chicopee

Milton Rents is a leading provider of construction equipment and rental services, committed to delivering top‑tier service and operational excellence. As a Service Manager, you will be responsible for overseeing all aspects of service operations, including fleet maintenance, repair, inventory control, shipping/receiving, and team leadership. This role ensures that all equipment is maintained to the highest standards of safety and performance while managing costs and driving continuous improvement.

Pay Rate: $75,000-$85,000, based on experience.

Competitive salary.

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.

What You'll Do:

• Direct and manage daily service operations, including inventory, maintenance, repairs, and inspections.
• Motivate, coach and train technicians to surpass quality repair and maintenance standards.
• Communicate effectively with customers and internal teams regarding service requests.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Promote a culture of safety and discipline through leadership, accountability and communication.

What We're Looking For:

• Detail‑Oriented:
  Strong organizational skills and attention to detail.
• Communication
  
  Skills:
  
  Excellent written and verbal communication abilities.
• Customer Service:
  Outstanding interpersonal skills and a customer‑first attitude.
• Tech‑Savvy:
  Proficiency with Microsoft Office and a willingness to embrace new technology (cell phones, iPads, CRM, etc.).
• Eager to Learn: A hunger for knowledge and the ability to apply new skills.

• High School diploma or GED, trade school certificate or equivalent experience preferred.
• Experience as a Service Manager or a similar role is preferred.
• Strong mechanical aptitude. Excellent troubleshooting, analytical and resolution skills.
• Valid driver's license.

Physical Requirements:

• Ability to lift up to 75 lbs.
• Sit/stand for long periods with frequent bending.
• Work indoors and outdoors in various weather conditions.

Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton Rents can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Resumes that are mailed, emailed or hand-delivered to Milton Rents or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre‑employment process.

Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity.

VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug‑Free workplace.