Desktop Support Technician Level II Security Clearance

Desktop Support Technician Level II with Security Clearance

Tyto Athene is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals.
• Interact with network services, software systems engineering, and/or applications development to restore service and identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Excellent installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forgiving, flexible, and supportive.
• On‑site support in Westover, MA.

• Active DoD Secret clearance.
• Active CompTIA Level II certification; e.g., Security+ certification.

• Minimal, less than 10%.

The compensation range for this position is typically between $20-$25/hr; actual pay may vary based on education, experience, certifications, and other requirements.

Health/Dental/Vision, 401(k) match, paid time off, STD/LTD/life insurance, referral bonuses, professional development reimbursement, and parental leave.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.