Patient Service Representative

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Baystate Dental is looking for a Patient Service Representative in Chicopee, Massachusetts
, to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is ideal for someone with a passion for providing outstanding customer service, a willingness to learn, and an interest in starting a career in the dental field. The person will be a support person to all staff members and patients in the office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

Join our team and make a meaningful impact on patients’ lives through exceptional oral care.

• Pay: $20.00 per hour
• Flexible scheduling options
• Weekends off
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

#Mbel

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and/or concerns
• Answering telephones
• Scheduling appointments
• Maintaining appointment book
• Confirming appointments
• Follow up on no-shows/cancellations of appointments
• Register patients
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental office is required
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephones
• Must have exceptional customer service skills
• Minimum of 1 year of experience

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

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