Service Coordinator

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit

At Automated Logic, we’ve been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

• Support and facilitate the smooth operation of the Service Department
• Perform the communication, coordination, and administration tasks to assist Service Department in operating in accordance to ALC processes and standards

• Answer, document or redirect phone calls, emails or texts related to service requests.
• Manage and maintain the daily schedules for all assigned Field Engineers.
• Schedule all T&M/billable service visits.
• Ensure all preventive maintenance visits are scheduled and performed for each service agreement.
• Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule).
• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Notify customers of scheduled T&M/billable and PM dates visits.
• Communicate with field to determine the status of the projects they are working on and know each Tech working location at all times.
• Log and track all service work orders, and reconcile all open tickets for dispositions.
• Provide pricing upon request for parts and/or company resources in a timely manner.
• Provide parts quotes and order, as requested.
• Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration.
• Invoice customers in a timely manner, target 30 day or less DTI.
• Work with collections department for collecting invoice and resolving disputes.
• All other duties as assigned

• HS Diploma or GED
• 2+ years of experience as an office coordinator, administrator or manager
• 1+ years of experience with the Microsoft Office Suite

Other qualifications you may have that would be beneficial in this role include:

• Associate’s Degree
• Experience with in Building Construction/HVAC Industry preferred
• Accounting, purchasing, receivables, and billing experience preferred
• Problem-solving skills and the ability to work independently required
• Excellent organizational and time management skills required
• Detail-oriented and able to multitask effectively required
• Strong written and verbal communication skills required
• Microsoft Dynamics Software experience is a PLUS

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account;
  Healthcare Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

Pay Range: $66,250.00-$92,750.00

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.

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