Youth Program - Membership Desk Associate

Overview

Boys & Girls Club of Chicopee in Chicopee, MA is looking to hire a part-time Membership Desk Associate. This administrative position at our Youth Site typically works Monday - Friday 12:00 pm - 5:30 pm. Schedule is subject to change based on growth of organizational needs.

This nonprofit program administrative position earns an hourly salary of $16.00 - $17.00 per hour, depending on experience. We provide fantastic perks, including paid sick time, paid birthdays off, employee appreciation days, and opportunities to earn gift cards through annual work anniversary prize wheel spins. We also provide a 403(b) retirement plan with a 5% match.

If this sounds like the right nonprofit administrative opportunity for you, apply today!

Everything we do at the Boys & Girls Club of Chicopee is done with one goal in mind: to help every child achieve success. With roots dating back to 1860, our mission is to help kids thrive. We provide youth ages 5 to 18 with a safe place to develop themselves and form connections with peers. Our staff leads regular programs and activities that encourage positive development in academic success, healthy lifestyles, and good character and citizenship.

We strive to create an environment where every child can prosper.

Every employee is important here because every person makes a direct impact on our members. We foster a family-like atmosphere where everyone feels comfortable expressing themselves and having a good time. At our core, we are about having fun and helping each other. We offer generous benefits and an amazing work culture.

As a Membership Desk Associate, you are responsible for effectively executing our nonprofit's daily Membership Desk operations at one of our two sites, as assigned, with a strong emphasis on clerical functions and customer service. You coordinate many moving parts to create a safe, welcoming environment for members, parents and visitors. You serve as the primary contact for customer service visits, field questions, and communicate pertinent information to the team.

You act as the liaison between program parents and our team to ensure Membership Desk and Lobby operations support organizational effectiveness and efficiency.

The safety of our members and staff is the top priority. You are on the lookout for hazards or dangerous situations, ensure visitors follow safety policies, and intervene quickly if needed. You commit to continual improvement by attending regular training to keep your knowledge fresh and become the best resource for our members. You take pride in performing this administrative role and making a difference in children’s lives.

For a Membership Desk Associate:

• 18+ years old
• First Aid and CPR certification
• Minimum of two (2) years of equivalent education, training and work experience as an office assistant, front desk associate, administrative assistant or related field
• Excellent time management skills and ability to multi-task in a fast-paced environment
• Ability to deal with the general public in a friendly, professional manner
• Self-motivated and directed, able to work with minimal supervision
• Proficiency in Microsoft Office and strong computer literacy including database management
• Valid Driver's License
• Willingness to comply with company policy regarding background checks

Are you ready to join our nonprofit organization? If you feel you would be right for this program management opportunity, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Salary: $16.00 - $17.00 per hour