Information Technology; IT Manager

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Western Weather Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients.

Initially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality.

We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.

Western Weather Group is seeking an IT Systems Manager to establish, manage, and continuously improve our internal IT function. This role will own the reliability, security, and efficiency of our information technology environment, supporting a team of 42+ employees across cloud applications, devices, identity systems, and our own Azure-based weather data management application. This role is not currently responsible for any direct reports but oversees the company’s MSP.

User Support

• Resolve internal IT issues effectively and in a timely manner.
• Set up and maintain an IT ticketing system (including reporting for management).
• Create SLA’s and KPI’s relevant to the department.
• Generate and manage employee onboarding/offboarding processes relating to technology.
• Coordinate support escalations with MSP and software vendors.

Managed Service Provider (MSP) Oversight

• Coordinate MSP activities.
• Review and determine roles and responsibilities of MSP.
• Maintain responsibility for MSP costs and budgets.

Systems Administration

• Maintain uptime and responsiveness of internal systems.
• Manage internal software applications and subscriptions (MS Business Central, Atlassian, Hub Spot, Adobe, Phone System)
• Establish IT processes, standards, and documentation.
• Create and manage IT budgets.
• Maintain hardware lifecycle for laptops, tablets, networking gear, including Apple products using Apple Business Manager.
• Manage hardware inventory assets within ISO requirements.
• Manage configuration, compliance, and updates of company devices using MS Intune.
• Maintain internal Cisco firewall settings and VPN configurations.
• Source, configure, and maintain video conferencing systems.

Cloud Identity Governance

• Maintain cloud identity governance across all company platforms, including Azure Active Directory, Microsoft 365 Office, and Business Central.
• Manage conditional access, MFA, role-based access, and permissions

Security & Compliance

• Manage security baselines for endpoint protection, including against malware and anti-virus threats.
• Monitor system vulnerabilities and patch as necessary.
• Monitor security alerts and respond to incidents in a timely manner.
• Coordinate and support externally provided employee training regarding security awareness training, including simulations.
• Ensure compliance to company security policies of third-party vendors.
• Manage resources, policies, execution of backups and data retention.
• Support cyber insurance, vendor security questionnaires, customer cybersecurity contracts.
• Manage and maintain ISO 27001/2 compliance.
• Supply regular IT, security and regulator updates to the executive team.

• Company-wide and anonymous feedback sessions to help guide beneficial changes
• Open and receptive lines of communication to management and executives
• Continuing education opportunities, including discretionary educational reimbursement

• This target compensation range for this position is between $120,000 and…