Information and Assistance Specialist

POSITION
:
Information and Assistance Specialist

STATUS: Full-Time / Benefited / Hourly / Non-Exempt

COMPENSATION: $20.00 - $21.00 per hour

LOCATION
: 25 Main Street, Chico, CA.

RECRUITMENT

RESIDENCY: Candidate must be a California resident. Chico State Enterprises is not a sponsoring agency for staff and management positions (i.e., H-1B Visas).

Under the supervision of the Passages Deputy Director, the Information and Assistance Specialist utilizes customer service skills to provide information and/or referrals to agencies, resources, or services that match the needs of older adults, adults with disabilities, and caregivers through telephone, in-person, and written contacts. The Information and Assistance Specialist assists by identifying resources and providing problem and option analysis. Examples of duties include:

• Information - Assists by providing information through telephone, written form, and office visits. Explains community services, government benefits, philosophy, and consumer issues.
• Referral - Refers clients to appropriate services, including those provided by other organizations and those provided by Passages (e.g., Ombudsman, HICAP, Senior Companion).
• Assistance - Visits with seniors, significant family members, and caregivers who walk in or make appointments at the office in order to analyze client concerns, provide information, and generate options for client consideration. Assists in implementing a plan of action if the client is unable to do so independently. Advocates on behalf of the client, if appropriate.
• Resource Compilation and Organization – Participates in ongoing efforts to research and organize community resources, including the Passages’ resource informational database and web page. Maintains thorough personal knowledge of available services and eligibility requirements for government benefits such as Medi-Cal and Social Security.
• Data - Collects and compiles service and client data; updates client information in database.
• Coordination – Works cooperatively with other agencies and organizations to aid seniors, adults with disabilities, and their caregivers.
• Outreach – Disseminates information about Passages’ services, consumer issues, government benefits, and long-term care issues through public speaking, attendance at public meetings, and other outreach forums provided by Passages.
• Ombudsman Administrative Support – Receives Ombudsman complaints from facilities and consumers and transfers information to Ombudsman staff and volunteers as appropriate.
• Aging and Disability Resource Connection (ADRC) – Effectively articulates the ADRC philosophy in daily tasks by facilitating warm transfers to the ADRC partner, the Disability Action Center. Responsible for completing the initial intake form and offering options counseling to clients, their close family members, and caregivers regarding available community resources.
• Assessments - Provides support to the Senior Nutrition Department by conducting, maintaining, and organizing initial, quarterly, and annual client assessments and department communications. Completes other assessments as required.
• Client Centered Focus – Provides services using tact and courtesy when dealing with callers who may be experiencing difficult conditions or situations. Demonstrates the ability to remain patient and understanding.

• Bachelor’s degree in Social work, Community Services, or a related field preferred.
• Position requires the ability to drive to occasional community meetings and health fairs.

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Chico State Enterprises will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Chico State Enterprises employee who was conditionally offered the position.
• Candidate must be in possession of valid driver's license and automobile…