Patient Services Representative

Patient Services Representative

Department: Clinic

Reports To: Clinic Supervisor

FLSA Status: Non-Exempt

Summary: Responsible for performing a variety of secretarial duties for physicians and other members of the office.

• Answers telephone, screens calls, takes messages and provides information.
• Greets, screens, schedules, and directs patients.
• Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Requests, locates, sends, and receives patients’ medical records.
• Maintains appointments for patients.
• Prepares electronic patient charts.
• Maintains electronic patient files and assists in establishing office systems.
• Orders office and clinical supplies. Assists in the care and maintenance of office equipment.
• Maintains the strictest confidentiality.

• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating a computer, telephone, and copy machine.
• Ability to type 50 wpm.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

• High School Diploma or equivalent.
• Excellent interpersonal communication skills.
• Ability to work independently and demonstrate initiative and flexibility within a team environment.

Primarily a temperature-controlled facility. Work may require prolonged standing, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment. Requires normal range of hearing and eyesight to communicate in person, by phone, or over video. Requires occasional lifting of papers or boxes up to 30 pounds.

• Sight – sufficient to read physical documents, and images on a computer monitor.
• Smell – sufficient to discern smoke/something burning, and other odors.
• Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.
• Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.
• Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.

This job description does not comprise a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.