Health Continuity Specialist - Chico Concord

Job Description
POSITION SUMMARY:
Under general supervision from the Community Health and Outreach Director and providers the responsibilities of a Health Continuity Specialist is to support patients with referrals and coordinating care to improve health outcomes for NVIH patients as measured through Quality Programs such as HEDIS and GPRA.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

Utilize reporting platforms available to review patient records for accuracy across reporting agencies / providers and identify gaps in care.

Engage in outreach to patient to improve health outcomes by identifying gaps in care, providing education about preventive health screenings, share resources to remove barriers, follow-up on appointments and referrals, etc

Coordinate with medical staff to inform them of missing screenings and gaps in care.

Ensure GPRA and HEDIS are updated with accurate data for services and screenings completed, discovered through researching and auditing of reports and records.

Participate in CQI meetings and provide support for process improvement initiatives

Other duties as assigned.

Experience and Skills
REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

High school diploma or GED equivalent; degree in healthcare administration or clinical medical profession preferred.

Healthcare

Experience:

Previous experience in healthcare administration, patient navigation, care coordination, or case management

Knowledge of Healthcare Systems: A good understanding of healthcare systems, medical terminology, and various healthcare settings to navigate the complexities of patient care and coordination.

Works independently initiative

Teamwork and collaboration requirement

Communication working with various levels; bilingual preferred

Detail oriented, problem solving

Provident with EHR and computer systems

Cultural sensitivity in navigating challenges in vulnerable groups

Reliable Transportation and ability to adhere to regular attendance.

Native Preference. Northern Valley Indian Health provides Native Preference in hiring practices for qualified Native applicants, in accordance with its policy. NVIH is also an Equal Opportunity and At Will Employer.

Job Benefits
Medical, Dental, Vision, Long Term Disability, Paid Time Off, paid holidays, 401K Plan, Student Loan Repayment Options, as well as other supplemental benefits.