Venue & Patron Services Coordinator; Guest Services Sales Professional Revised

Overview

Our Commitment To Equity, Diversity, And Inclusion California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

This position works under direct supervision of the Director of Business and Patron Service Operations and supports the Venue and Patron Services Specialist (VPSS) position in their work with University Box Office (UBO) “clients” across campus specifically those requiring Patron Services support. Current clients include Chico Performances, School of the Arts, Athletics, North State Symphony, and Office of Commencement with additional campus sponsored events on occasion.

This position is the primary point of contact and liaison between UPE and Athletics and oversees on-site front of house coordination for all Athletics events requiring UBO and Patron Services support. This position is required to work some nights, weekends, and holidays.

Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preference may be given to applicants with the following as they may be considered specialized skills:

• Experience in event management or venue operations in a university, performing arts, or athletics setting.
• Proficiency with ticket selling platforms.
• Strong customer service and conflict-resolution skills in fast-paced, public-facing environments.
• Working knowledge of accessibility standards and best practices for accommodating patrons with diverse needs.
• Experience troubleshooting basic IT or technical issues related to ticketing systems, credit card terminals, wi-fi connectivity, or box office equipment.

Time Base: Part-time (.50)

Pay Plan: 10/12 (June/July off)

Work Schedule: TBD

CSU Classification Salary Range: $20,898 (Step
1) - $30,576 (Step 20) per year (.50 time base)

Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://(Use the "Apply for this Job" box below).-

California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive…