Receptionist Chico Cluster

The essential expectations for satisfactory job performance for this position are:

• To provide excellent customer service at all times to our clients, listeners, guests & staff.
• To assure that the necessary portions of that day’s work are completed timely.

The Cluster Receptionist/Administrative Assistant acts in an administrative role coordinating the day-to-day operations of the station front desk, including, but not limited to, the following activities:

• Answer & direct incoming calls with promptness and courtesy. Identify company and yourself. Check availability of colleagues prior to asking a caller if they would like voicemail.
• Act as initial point of contact for visitors to the Company by greeting, welcoming, and directing them promptly and appropriately.
• Oversee all incoming and outgoing communications; date stamp & distribute incoming mail.
• Maintain and create clear, comprehensive “how-to” records and files covering all front desk procedures.
• Complete and circulate Comment/Complaint Reports for any relevant mention of Company, stations, employees or advertisers to all interested Department Heads.
• Receive and secure accounts receivable payments; make bank deposits, as directed.
• Contact and assist contest winners with prize redemption; accurately record prize redemptions; maintain winner spreadsheet and contest archives.
• Take photos of prize winners and forward to station Program Directors.
• Oversee employee in/out status board.
• Check & distribute incoming faxes several times a day.
• Update & email on first of every month the copy machine spread count & postal distribution.
• Interact and communicate with vendors and Company staff as required to maintain effective operation of office tools and equipment.
• Order supplies and postage for cluster following all company purchasing procedures.
• Sales contract & production order administration and filing, if/as requested.
• Trade contract administration and filing, if/as requested; maintain and transmit monthly reports to Santa Rosa HQ.
• Recycle, reduce and remove paper and shipping materials at least weekly.
• Monitoring and reporting re the Spotify and Facebook dashboards for Results Digital.
• Maintenance of weekly impressions spreadsheet for Results Digital.
• Any additional duties reasonably assigned by Employee’s immediate supervisor and/or the Company’s President.

Must pay great attention to detail.

Must be reliable: be on time, meet commitments, do what you say you’ll do.

Must maintain a neat and groomed appearance.

Must be proficient with computer software including:
Word, Excel, Outlook, and PowerPoint.

Must become proficient with Specialty Data Systems traffic and billing software

Must have valid Driver’s License and be insurable by Company.

Experience with Photoshop or other graphics-creating software is desired.

Ability to assist in creating written proposals is desired.