Team Administrator

We are looking for someone to join our enthusiastic and dedicated team, someone who is willing to provide administrative support. You will be someone whose strengths include planning and organisational skills; excellent time management; and someone who is adaptive and able to respond to the challenges of change and development of an exciting service.

Tasks will include taking phone calls from service users, their families and professionals, minute taking, typing of clinical letters and helping to maintain and input data for a number of audits and systems needed for the smooth running of the service.

Full training will be given for this and other NHS systems if required.

Working as part of a multi-disciplinary team you will need to be able to communicate well and work with professionals from a variety of professional backgrounds and a have a compassionate, holistic and person-centred approach.

Please see Job description and person spec

This will include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner ensuring to take accurate messages and communicating information clearly. Some of the telephone calls we take can be distressing but de-escalation support will be offered in such circumstances.

• 27 days holiday allowance plus bank holidays
• Excellent training and development opportunities
• NHS Discounts
• Employee Assistance Programme
• You will receive regular management supervision

The duties include carrying out administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, taking notes at weekly team meetings and ad hoc Professionals Meetings, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required. To provide a comprehensive range of administrative services to the team.

• NVQ L3 in Business and Administration or equivalent relevant administration experience
• Good standard of fast and accurate typing

• Service meetings and taking minutes
• Knowledge of key issues within the NHS and/or other public sector organisations
• Maintaining office systems
• Producing accurate documents to a high standard of presentation
• Excellent communication skills in writing, face to face and by telephone
• Dealing with confidential and sensitive issues with tact and diplomacy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.