Senior Operations Specialist

We are hiring an Operations Specialist to support our daily freight workflow and ensure on time, compliant, and accurate execution across the board. This role is core to our logistics operation and requires someone who understands urgency, communication flow, and the importance of clean data in a brokerage environment.

• Monitor live loads from pickup through delivery and provide real time status updates
• Track and trace shipments and communicate proactively with carriers and internal teams
• Identify service risks and escape issues to prevent delays, OS&D, or customer disruptions
• Assist with appointment scheduling, shipment documentation, and POD collection
• Maintain accurate records in TMS systems and support operational process compliance
• Coordinate with carrier reps on recoveries, reschedules, and exception management
• Support early-morning operational needs to ensure all freight is moving on schedule

• Strong understanding of freight movement and logistics workflow
• Clear and professional communication with carriers and internal teams
• Ability to multitask in a high-volume environment
• Reliable, detail-oriented, and comfortable making time-sensitive decisions
• Experience in a brokerage, dispatch, or carrier operations role is preferred but not required