Passenger Conductor Trainee Chicago

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, we will honor our past and build Amtrak’s future.

Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate yourself between cars, bend, reach, stoop, safely ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will be required to successfully complete a seven- to eight‑week training course including classroom instruction and fieldwork followed by extensive qualifying and on‑the‑job training associated with the assigned Crew Base.

Learn more about the day in the life of a Conductor at Amtrak by watching this video:

• Work a variety of hours within a 24/7 transportation environment.
• Assist the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
• Assist the Conductor in the oversight of all on‑train employees in service delivery by adhering to the Corporation's service standards.
• Ensure all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
• Ensure safety of passengers and crew by adhering to safety rules.
• Think and function independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
• Work in either a passenger or non‑passenger operation (including yard duty and work trains).
• Secure movement orders and ensure clear understanding by operating crew.
• Ensure pre‑determined service requests are understood and carried out.
• Maintain understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble‑shooting practices, and emergency procedures.
• Physically move between and around train cars, manipulating and lifting heavy air hoses and electrical cables.
• Safely ride the side of train equipment, getting on and off equipment as required.
• Assist the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
• Assist in boarding and detraining of passengers, baggage, and express shipments.
• Make customer service announcements.
• Provide information about train service to include passenger connections.
• Make special arrangements in case of service failure.
• Ensure safe and orderly passenger conduct.
• Demonstrate an understanding of what makes up the elements of quality customer service.
• Interact and communicate professionally with passengers and co‑workers under all types of circumstances.
• Demonstrate a demeanor and well‑groomed appearance that conveys competence and complete professionalism.
• Understand and totally comply with Amtrak’s Uniform & Grooming Standards when performing passenger service.

• Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
• Two years of full‑time verifiable work history OR 2 years of full‑time verifiable college work OR a combination of the two, equating to a total of 2 years.
• Satisfactory attendance and safe work record.
• Must have a current valid…