Manager, Customer Logistics
Listed on 2026-03-12
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Transportation
Transportation Logistics
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MUSH is a people-first food company on a mission to fuel humanity with healthy food and positive energy. Founded in 2015, we believe that better food fuels better outcomes. Our lineup of refrigerated products: ready-to-eat overnight oats, oatmeal smoothie squeeze pouches, and protein bars are healthy, satiating, and convenient. If you aspire to make the world a little healthier and want to build a reputation of doing hard things well, MUSH may be a great place for you.
MUSH has expanded from local farmers’ markets to selling at thousands of retailers across the continent. We are seeking a high performer to join our Supply Chain Team as a Customer Logistics Manager. This individual will play a key role in managing and improving our procurement operations to support the continued growth and success of the business.
Role DescriptionMUSH is looking for a Customer Logistics Manager to oversee and optimize our end-to-end logistics operations. The Customer Logistics Manager will collaborate with customers, carriers, warehouse personnel, and cross‑functional internal teams to ensure seamless execution.
Key Responsibilities- Logistics & Transportation:
- Manage end-to-end logistics for all customer orders:
- Receive and confirm orders. Plan and tender all shipments across all transportation modes.
- Track and trace all shipments from loading through delivery.
- Ensure all shipments meet cold chain compliance and traceability standards.
- Resolve delays and discrepancies through delivery.
- Own sourcing and relationship management for carriers, warehousing, and fulfillment partners.
- Develop and maintain vendor compliance programs across retailers to ensure ongoing compliance and exceptional service.
- Develop tools to forecast, measure, and report KPIs on cost and service for both outbound and inbound transportation.
- Serve as the primary point of contact for customers to ensure all orders are accurately planned in ERP systems with correct quantities, delivery windows, and product details.
- Monitor and report on service metrics, ensuring alignment with service‑level agreements and expectations (e.g., fill rate, OTIF).
- 4+ years experience in logistics, preferably in food/CPG.
- Familiarity with major retailer and distributor routing requirements.
- Proven experience managing 3PLs and carriers.
- Hands‑on experience managing customer orders in EDI and ERP systems.
- Exceptional proficiency in Google Suite, Microsoft Excel.
- Strong organizational skills and attention to detail. Experience designing and implementing operations processes.
- Medical, Dental, Vision
- Life insurance
- 401k plan including 4% matching
- Unlimited PTO
- 9 Holidays
- Unlimited MUSH in office
- Company swag
- Embody MUSH’s Core Values.
- Team and customer first mentality.
- Teammate: know when to follow, know when to lead; always serving others.
- Beginner’s Mind: provide possibilities, options, and solutions.
- Communicator: use tact and precision to communicate ideas, issues, and feedback.
- Self‑Starter: there is no turn‑key manual for success, you are helping to build one.
- Results Driven: you demand results, and focus on the robust processes that yield them.
- Attention to Detail: unwavering discipline with little things that make big differences.
- Relationship Builder: customer first mentality with all internal & external counterparts.
- Problem Solver: expect the unexpected; be agile & effective in combating issues.
- Thrive on Adversity: our goals are lofty and our values are grounded in humility. We bite off more than we can chew and roll our sleeves up when the situation calls for it.
- Fun: check the fun box every day. Love what you do & do it well.
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