Expedite Enterprise Operations Manager

Overview

The Expedite Enterprise Operations Manager facilitates the expedite mode for the client portfolio within Transpiration One’s (T1) environment. This role acts as the central coordinator between customers, carriers, warehouses, and internal operations teams to ensure time-critical and standard freight moves are executed accurately, cost-effectively, and with full visibility. The position requires strong relationship management, real-time problem solving, and deep understanding of multi-modal logistics.

• Client Account Management
  • Serve as the primary logistics contact for assigned T1’s customer accounts
  • Understand customer supply chain requirements, SLAs, SOPs, and escalation protocols
  • Provide proactive shipment status updates and performance reporting
  • Build trusted client relationships to support retention and account growth
• Expediting & Transportation Coordination
  • Manage time-sensitive, expedited, and critical freight movements
  • Coordinate domestic and international shipments across air, ground, and ocean modes
  • Source, vet, and manage carrier capacity using T1’s approved carrier networks
  • Monitor shipments in real time and proactively resolve service disruptions
  • Execute contingency plans during delays, capacity shortages, or emergencies
  • Communicate shipment requirements and expectations to carriers and service providers
  • Negotiate spot rates within approved pricing parameters
  • Ensure carrier compliance with insurance, safety, and service standards
  • Evaluate carrier performance and provide feedback to management
• Documentation, Systems & Visibility
  • Ensure accurate creation and management of shipping documentation (BOLs, AWBs, invoices, customs documents where applicable)
  • Maintain accurate shipment data in TMS, Hubspot and other systems
  • Support customer reporting, KPI tracking, and service reviews
• Financial & Performance Oversight
  • Provide accurate shipment quotes and cost estimates
  • Monitor margins, accessorial, and service costs per client agreements
  • Resolve billing discrepancies and support invoicing processes
  • Support continuous improvement initiatives to enhance service efficiency
• Internal Collaboration
  • Coordinate closely with warehouse operations, customer service, sales, and overseas agents
  • Participate in account reviews, SOP development, and onboarding of new customers
  • Escalate risks, exceptions, and service failures in accordance with 3PL protocols

• Required
  • 3+ years of experience in a 3PL focused on freight forwarding clients
  • Strong understanding of multi-modal logistics and expedited freight
  • Experience managing multiple client accounts simultaneously
  • Familiarity with TMS platforms and shipment visibility tools
  • Excellent communication, organization, and time-management skills
• Preferred
  • Bachelor’s degree in Logistics, Supply Chain, Business, or related field
  • Experience with international freight forwarding or customs coordination
  • Knowledge of SLAs, KPIs, and contract-based logistics services

General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.

Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.