Office Lead Agent
Listed on 2026-01-20
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Transportation
Airport Staff & Aviation Operations, Freight, Transportation Logistics
Step into a key role as an Office Lead Agent taking the lead in cargo and mail documentation while supporting and guiding Office Agents and providing hands‑on assistance on site to keep operations running smoothly.
Apply now and grow your career with us!
TasksThe Office Lead Agent is responsible for:
- Documentary Acceptances
- Shipment Data Capture
- Prioritization of Export Build-up and Import Breakdown
- Preparation of Export and Import documentation (Manifest, AWBs)
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Preparation NOTOC
- Close out flight
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Customer contact (Notify customer)
- Hand over AWB and Docs to customer
- Debit charges
- Assists the Cargo Supervisor in monitoring the Office Agent Junior
- Provides feedback to Office Supervisor
- Provides Support to Office Agent
- Supports, co-operates, and communicates with all colleagues
- Participates in staff briefings
* Perform all other duties assigned or delegated by supervisors
RequirementsAre you ready to Take‑off with us? Know more about the requirements:
- High school diploma or equivalent required
- 2-3 years of experience in warehouse handling
- Fluency in English required
- Qualification according to CHM / GOM required
- Proficient in MS Office
- Manage constant time pressure
- Manage high stress levels
- Must be willing to work shifts
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
About Lufthansa Cargo AGLufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network.
The bulk of the cargo volume is routed through Frankfurt Airport.
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