Carrier Account Manager

About The Role

Our Carrier Account Managers focus on building relationships with our #1 customer – our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

• BUSINESS DEVELOPMENT:
  You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
• CUSTOMER GROWTH:
  Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS:
  Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS:
  Effectively analyze carriers and freight market to best meet our customers’ freight needs.
• RESULTS:
  Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION:
  Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

• 2+ years of Sales and Customer Service experience required.
• Knowledge in the logistics industry preferred.

• Ability to thrive in a fast‑paced environment and meet performance metrics.
• Entrepreneurial and competitive spirit, passion, self‑motivation.
• Organization and attention to detail.
• Adaptability, multi‑tasking ability, sense of urgency.
• Confident decision‑making skills, problem‑solving ability, and issue resolution skills.

• This is a non‑exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week – Chicago, Illinois.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.