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Window Dispatcher

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Fountain
Full Time position
Listed on 2025-11-27
Job specializations:
  • Transportation
    Dispatcher, Transportation Logistics, Transportation Manager
Salary/Wage Range or Industry Benchmark: 20 USD Hourly USD 20.00 HOUR
Job Description & How to Apply Below

Address: 2005 W 43rd St, Chicago, IL 60609, USA

Compensation: $20.00/hour

Job Description

WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces. Operating private shuttle and public transit systems across the U.S., we serve millions of passenger journeys annually. Our team of over 5,500 members manages 4,000 vehicles across 55 locations, providing safe, reliable, and sustainable transportation options. Visit  to learn more about our company and career opportunities.

Position Overview

The Dispatcher reports to the Operations Manager and is responsible for problem-solving and delivering high-quality customer service across our nationwide operations. While transportation experience is not mandatory, a desire to succeed is essential. The role involves handling a high volume of calls, communicating with drivers, responding to emails, and resolving issues throughout the day.

Responsibilities
  • Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure route coverage.
  • Ensure all driver activities are completed on time.
  • Communicate driving assignments clearly to drivers.
  • Assist drivers with routing and special services as needed.
  • Recommend disciplinary actions for staff violations.
  • Respond to emergencies, coordinate repairs, and manage route disruptions.
  • Notify stakeholders of route changes, emergencies, or incidents.
  • Maintain accurate documentation and records related to routes, vehicles, and drivers.
  • Coordinate vehicle maintenance to ensure continuous service.
  • Adhere to dispatch procedures and handle customer concerns professionally.
  • Escalate unresolved issues to management.
  • Perform other duties as assigned.
  • Skills and Physical Demands
    • Organize and prioritize tasks effectively.
    • Communicate clearly in a fast-paced environment.
    • Read and interpret documents and maps.
    • Operate radio systems and use software tools.
    • Work independently and under pressure.
    • Maintain organized records.
    Qualifications

    Required: High school diploma or GED

    Preferred: 2 years of experience in dispatch, call center, customer service, hospitality, or related fields.

    What We Offer Physical Health
    • Comprehensive medical, dental, vision, and life insurance
    • Competitive pay and 401(k) with 4% match
    • Financial wellness tools
    Emotional Health
    • Employee Assistance Program (EAP)
    • PTO and paid holidays
    • Pet and legal insurance
    Personal Development
    • On-the-job training and career growth opportunities


    * Benefits vary by position and location.

    WeDrive

    U is an equal opportunity employer committed to diversity and inclusion. We value all employees' backgrounds, skills, and perspectives to foster a respectful and innovative workplace.

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