Transportation Manager

Transportation Manager - Chicago, Illinois at LAZ Parking

$60,000.00/yr - $75,000.00/yr

Shift: Full-time, open availability Monday through Sunday

• Lead, supervise, and mentor a team of shuttle drivers, ensuring high performance, safety, and professionalism.
• Ensure all transportation routes are fully staffed and operating on schedule.
• Conduct recurring safety meetings, coaching sessions, and performance evaluations.
• Collaborate with airport partners, internal management, and operations teams to resolve issues and improve service.
• Perform ride‑along evaluations to ensure customer service and operational standards are consistently met.
• Enforce DOT regulations, airport safety rules, and all company policies.
• Verify that all drivers maintain valid CDL credentials, passenger endorsements, medical cards, and clean MVRs.
• Ensure proper completion of pre‑trip and post‑trip inspections and correct reporting of mechanical issues.
• Coordinate maintenance schedules, vehicle repairs, and ensure all shuttles meet operational safety standards.
• Respond to incidents, accidents, and emergency situations, completing required documentation promptly.
• Train and hold drivers accountable for delivering high‑quality customer service.
• Handle escalated customer concerns and ensure timely, respectful resolutions.
• Ensure ADA compliance, including proper use of wheelchair lifts, tie‑downs, and passenger assistance procedures.
• Maintain a culture of hospitality, professionalism, and safety.
• Oversee scheduling, attendance, payroll inputs, and route coverage.
• Maintain accurate records for fuel logs, incident reports, inspection logs, and compliance documentation.
• Assist with interviewing, hiring, and onboarding new transportation staff.
• Monitor route performance, passenger counts, and adjust service levels based on operational needs.

• Valid Class A or B Commercial Driver’s License (CDL) with Passenger Endorsement required.
• Valid and unexpired DOT Medical Certificate required.
• Minimum of 3 years of licensed driving experience.
• Clean MVR with no more than one minor violation in the last 3 years.
• Pass drug screen and criminal background check.
• Must be at least 20 years of age.
• Strong leadership and team‑building abilities.
• Excellent communication and customer service skills.
• Ability to work independently and follow direction.
• Ability to work flexible hours, including nights, weekends, holidays, and overtime.
• Strong problem‑solving and decision‑making abilities.

• Team atmosphere and growth opportunities.
• Pay Activ access up to 50% of earned wages instantly.
• Paid training.
• Free company uniform.
• Health coaching and wellness resources.
• Employee Assistance Program (EAP).
• Smoking cessation program.
• 401(k) plan.
• Medical, dental, vision insurance.
• Paid time off.
• Short‑term and long‑term disability.