Victim Services Coordinator

Job Title:

Victim Services Coordinator

Reports to:

Director, Violence Prevention
FLSA Code:
Full-time, Exempt

Hours:

40-hour workweek; weekends and evening hours as needed
Program Area:
Violence Prevention (VP)

Location:

Men’s Center, 402 N St Louis Ave, Chicago, IL 60624

Demonstrating the mission and vision of Breakthrough Urban Ministries, the Victim Services Supervisor provides direct supervision of all Outreach Case Managers. Work includes providing consultation, training and direction to staff engaged in performing a variety of outreach, resource development and data entry.

• Maintains program oversight over the program’s overall activities.
• Ensures the CDPH monthly report and case management reports are submitted on the fifth of each month.
• Supervise, manage, train and coordinate the activities of all assigned staff using approved performance management processes and policies.
• Ability to stand in where there is a shortage of staff in the field and assume responsibility.
• Provides detailed statistical and narrative reports to the Associate Director.
• Attend and ensure meetings with related program partners
• Completes reports for funding agencies on a routine basis. Ensure all data is entered into the database daily.
• Identifies problems and develops in conjunction with staff and/or the Associate Director and develops and implements immediate corrective action plans.
• Monitor all case managers, victim advocates and outreach activities.
• Establishes and implements a system of internal quality management tracking and monitoring.
• Perform other duties as assigned.

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

Required

• Bachelor’s degree is preferred in a Human Services field OR minimum of three (3) years’ experience of case management or related experience OR a combination of related college coursework and related work experience.
• Minimum of two years supervisory experience.
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs.
• Excellent communication, negotiation, and consensus-building skills.
• Good interpersonal, oral, and written communication skills.
• Flexibility and team-oriented.
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• Experience supporting and working with victims and/or their family of gun violence.
• Trauma informed trained.
• Familiarity with the concepts of Restorative Justice practices.
• Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record.

• Knowledge of program outcomes and deliverables.
• Ability to maintain confidentiality
• Ability to relate well to and coordinate with the people being served, solve problems, communicate effectively, gather and analyze data and make concise, accurate reports, and recommendations.
• Must have the ability to use initiative, discretion and independent judgment in making decisions.
• Must be able to develop and manage a team to achieve stated goals
• Must be able to develop and sustain relationships with external stakeholders
• Must be able to develop and articulate a strategic vision for the program area.
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability.
• Promote customer care through all actions and behaviors.
• Ability to display a warm, supportive attitude toward all people.
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance through their relationship and guidance.
• Must possess an accurate and informed understanding…