CIS Legal Service Counselor

Join CASL as a CIS Legal Service Counselor I and Make a Difference

Are you ready to make a meaningful impact in your community? Join CASL, where our mission is to support immigrant and refugee families as they navigate the path to citizenship, stability, and opportunity. As part of our Citizenship & Immigration Services team, you will play a vital role in helping community members access accurate immigration information, complete essential applications, and connect to trusted resources that empower them to build secure and successful futures.

To support immigrant and refugee community members in navigating the citizenship and immigration process by providing accurate information, high-quality application assistance, and culturally responsive client support in alignment with CASL’s mission.

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago‑area residents build healthy, stable, and empowered lives.

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Salary Range: $40,000 – $42,000/year | Full Benefits Package Included

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters.

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.

As a CIS Legal Service Counselor I, you will expand access to trusted immigration services, reduce barriers for limited‑English‑proficient clients, and help individuals and families move toward citizenship, stability, and long‑term integration into their communities.

• Provide clients with accurate information about USCIS application procedures, ensuring compliance with legal standards without providing legal interpretation.
• Assist clients in completing immigration forms based on their provided information, avoiding legal advice on form responses.
• Collect and verify supporting documents for client applications, ensuring completeness and accuracy.
• Monitor and follow up on clients’ application statuses, providing timely updates and assistance as needed.
• Refer clients to appropriate programs, both within and outside the agency, for specialized support.
• Direct clients to the agency’s DOJ‑accredited representatives for legal services when necessary.

• Offer interpretation services for clients in their correspondence with USCIS and other relevant agencies.
• Escort clients to government offices for citizenship and immigration processes, including fingerprinting, oath ceremonies, and interviews, ensuring support throughout these procedures.

• Schedule clients for CIS services and maintain an updated work schedule to ensure effective time management.
• Enter and update client demographic information, services provided, and application processes in CASL’s Salesforce database, generating reports for program performance evaluation.
• Maintain organized and comprehensive client files, ensuring all necessary documentation is up‑to‑date and securely stored.

• Assist in conducting outreach activities by developing and updating informational flyers and distributing them to targeted areas.
• Support workshops by handling various tasks and recruiting and training volunteers to assist with outreach efforts.
• Attend at least 8 hours of job‑related training as required annually for professional development and to stay current with immigration laws and best practices.

• Contribute to additional…