Housing Supervisor

Classification:Full-Time, Exempt (Non-Union – Managerial)

Salary Range: $50,000 - $60,000 (Compensation is commensurate based on experience, skills, education, and training.)

La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities. La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

The Housing Supervisor is pivotal to the oversight and coordination of our Housing programs, which include Pa’Lante, Youth in College, Pierce House, Flexible Housing Pool, KEYS, and more. These programs are framed by our principles of Housing First, Harm Reduction, Case Management, and Trauma-Informed Care. The position requires a full-time commitment from Monday to Friday, with occasional availability during weekends and evenings.

Lead and oversee our Housing Programs at La Casa Norte, driving impactful solutions to homelessness. This role involves program management, client support, staff supervision, data management, and fostering community partnerships.

• Manage daily operations of LCN Housing Programs, including the include Pa’Lante, Youth in College, Pierce House, Flexible Housing Pool, KEYS, and more
• Ensure program data and documentation is maintained in compliance with agency and external policies and procedures and applicable funding standards.
• Ensure that programmatic strategic objectives and outcomes are achieved.
• Supervise case management activities, supporting participant housing placement, income enhancement, health and wellness improvement, life skills development, and family stability.
• Act as the main contact for housing programs matters, coordinating referrals, tenant/landlord issues and cross program coordination.
• Cultivate relationships with community providers for comprehensive participant support.
• Collaborate with program leadership on annual program plans, providing quarterly and annual updates on progress.
• Intervene in crises, ensure budget compliance, and review housing policies and procedures to ensure alignment with current regulations and best practices.
• Implement best practices, ensure regulatory compliance, and adapt to changes.
• Keep abreast of changing regulations and requirements from local, state, and federal agencies, ensuring that the program is always in compliance.
• Step in to ensure seamless service provision by assisting case managers in their absence or accommodating special client-based arrangements when needed.
• Work collaboratively with LCN property management team to ensure participant housing needs are met and housing safety guidelines are maintained in all units.

• Use Motivational Interviewing techniques for positive behavioral change.
• Work collaboratively with case managers to conduct home visits and to develop tailored service plans for clients, outlining clear goals and tasks towards housing stability and financial self-sufficiency.
• Provide counseling and mentorship, individually and in groups.
• Offer crisis support to clients during nights and weekends as needed.
• Advocate for clients at landlord/tenant court and other legal settings when necessary.
• Address systemic barriers to housing access.

• Provide effective leadership by adapting management styles as appropriate.
• Conduct regular 1:1 supervision with assigned case management team, provide ongoing support and feedback as needed to ensure successful program delivery and strategic objectives are achieved.
• Administer probationary and annual performance review and employee goal plan
• Ensure the case management team is appropriately trained and has access to all necessary resources to successfully meet performance objectives.
• Empower team and peers.
• Foster transparent and accountable team culture.
• Maintain quality of services and resolve conflicts.
• Promote continuous learning and peer mentorship.

• Maintain accurate program data and documentation, including Client Track,…