Client Intake Navigator

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

General Summary:

The Client Intake Navigator Supportive Services Specialist is responsible for the Supportive Services Assessment, Service Plan, and providing appropriate internal and external referrals. Delivering follow up services and establishing linkages and partnerships with services providers (particularly in the area of substance abuse, housing, mental health, and education).

The Client Intake Navigator Supportive Services Specialist will report to the Supportive Services Manager.

The funding for the Client Intake Navigator Supportive Services Specialist comes from the Illinois Department of Human Services and the Department of Family Supportive Services. These outcomes are determined by the Standard Operating Procedures of both funding sources and the Safer Foundation as applicable.

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface and Service

Conduct comprehensive client assessments and establish individualized strategic (service) plans of action.

Based on identified needs via assessment, provide clients with referrals for assistance such as mental health that will prepare the client for transition back into the community and employment.

Provide direct coaching, advice, counseling, crisis intervention and follow up to all clients.

Provide anger management assessments and/or workshops sessions for clients in need of the service.

Routine assignments and special projects are completed as required

Stakeholder Outreach and Recruitment

Seek out, establish, and maintain linkage agreements with agencies who serve individuals with criminal records (justice impacted) particularly in substance abuse, mental health and education.

Tracking, Document, and Reporting

Maintain ongoing audit ready case files

Maintain relevant and timely data entry in Salesforce (Birdseye) and ECM database systems daily

Required Knowledge,

Skills and Abilities

:

Knowledge of methods and procedures for treatment and rehabilitation from addictive behaviors.

Knowledge of group behavior and dynamics and societal trends and influences.

Ability to write accurate and detailed case notes.

Practical and Critical thinking skills for servicing challenging and/or resistant clients.

Proficiency in word, excel, and power point.

Education and Experience:

Bachelor's degree in related discipline or minimum of 2 years' experience in direct service.

Licenses and or Certifications:

Anger Management Certification:
Previous experience facilitating anger management services.

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

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No Phone Calls Please

Equal Opportunity Employer
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