Station Trainer - Ground Handling

Join to apply for the Station Trainer – Ground Handling role at Swissport

Are you ready to take flight in a dynamic and fast‑paced aviation industry? Swissport is a global leader in aviation services, offering Ground Handling, Cargo Handling and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

The Ground Handling – Classroom & OJT Trainer delivers classroom and on‑the‑job training, airline‑specific training, sign‑offs and performance evaluation for station staff. The role ensures compliance with Swissport and customer service standards, maintains proficiency and certification, and acts as a temporary supervisor for new hires.

• Deliver training in instructor‑led, virtual instructor‑led, e‑learning, self‑directed and on‑the‑job formats.
• Oversee practical Ground Handling Classroom & OJT, including final assessment and sign‑off.
• Follow Swissport Corporate and NOAM Training Policy, Procedures, SSOW and SOP.
• Monitor and promote best practices, conduct internal audits and maintain quality assurance.
• Assess training effectiveness, keep staff competent and confident.
• Maintain compliance levels and communicate regularly with SMEs for training relevance.
• Serve as role model, provide coaching, give objective feedback, and report training activity.
• Support nearby stations and collaborate with Regional Training Managers, local HR and Operations for new‑hire and recurrent training.
• Facilitate initial and recurrent training in accordance with global and local standards.
• Administer examinations and reports to maintain compliance.
• Assist with New Hire tracking and on‑the‑job coaching programs.
• Maintain currency in the operation.

• Minimum 1 year of industry experience in airline Ground Handling operations.
• Extensive Ramp Handling experience.
• High School Diploma or equivalent, with experience resolving complex problems and managing competing priorities.
• Travel up to 10%; ability to travel within the United States and Canada.
• Pass security clearance and hold a valid driver’s license.
• Strong communication skills, ability to influence without authority.
• Proficiency in Microsoft Office Suite.
• Customer‑service oriented.
• Flexibility to work various shifts, including off‑peak hours.
• Knowledge of adult learning processes, instructional design and evaluation methodologies (preferred).
• Ability to thrive in a fast‑paced, changing environment.
• Skill in creating and delivering dynamic presentations, slide decks and training materials.

The role requires sitting, talking, standing, walking, handling, reaching, stooping, kneeling and lifting up to 25 pounds. Reasonable accommodations can be made for disabilities.

• 401(k) with company match
• Dental, Health, Life and Vision insurance
• Paid time off, sick time and company holidays
• Retirement plan
• Tuition reimbursement

Swissport is an equal‑opportunity employer. We are committed to fostering an inclusive workplace and provide consideration to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Visit our website at  to learn more about Life at Swissport.