Case Manager – IWC

Overview

Job Title:

IWC Case Manager

Department:
Community Engagement and Supportive Services / Illinois Welcoming Center

Reports to:

IWC Program's Associate Director

Job Type: Full Time, Salary, Non-Exempt

Job Location:

Multiple

Salary Range: $40,000-$45,000

Rincon - Building Spaces, Restoring Communities - Rincon Family Services is a provider of counseling, crisis intervention, substance use prevention and treatment, violence prevention, education, and family services. We are dedicated to compassionate and effective programs to promote quality of life and empower individuals and families.

The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders.

• Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training.
• Be a community ambassador for the program, participating in community events, schools, meetings, and church gatherings.
• Document accurately and consistently every contact with or on behalf of a participant in the participant’s file as required by funding source.
• Collaborate with agency staff to ensure referrals are made and follow-up services are provided as needed.
• Connect families with needed community resources and follow up with referral agencies to ensure successful use of referrals.
• Weekly case plan development, progress monitoring, advocacy, and referrals.
• Provide linkages to community-based services as needed; stay informed of staff changes and referral procedures at partner agencies.
• Participate in staff meetings, trainings, and other duties as assigned by the program supervisor.
• Assess and provide urgent care services, items, and resources to IWC clients.
• Become familiar with internal and external reporting and case-management programs and procedures.
• All other duties as assigned.

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off) – accrue up to 21 days in Year 1, some carryover allowed
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for Public Service Loan Forgiveness Program (PSLF)
• City of Chicago commuter transit benefits (eligible employees)

• Physical Demands:
  Reasonable accommodation possible for disabilities; employees should inform supervisors of any disability or medical restriction.
• Environment:
  Responsibilities may require duties at other agency offices; occasional travel to meetings is necessary.

• Monday to Friday
• 8-hour shift
• Weekends or after hours may be needed

• Bilingual Spanish/English and Bicultural applicants strongly preferred.

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

• Excellent communication and interpersonal skills (verbal, written)
• Case Management and Outreach experience
• Flexibility for potential second and/or third shifts as needed
• Highly organized and detail oriented
• Ability to learn technology quickly
• Ability to manage multiple projects and tasks with prioritization and follow-through
• Ability to handle confidential information professionally
• Fast, accurate analysis and reporting
• Sensitivity to cultural diversity and trauma-informed care

• High School Diploma or GED; enrolled in an Associates/Bachelor’s program
• At least 1 year of previous case management experience preferred
• Knowledge of the local community and its stakeholders
• Have a vehicle, valid driver’s license, vehicle insurance, and a safe driving record

• Bilingual Spanish/English and Bicultural applicants strongly preferred
• Ability to work effectively with peers, participants, and groups
• Desire to learn new skills
• Knowledge of community and social service agencies
• Ability to maintain accurate records and data entry (Salesforce and internal trackers)

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