Field Service Technician - Lansing, MI

Overview

Field Service Technician - Lansing, MI

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: District Service Manager

Compensation: $22.00 - $27.50 / hour

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

• 401k plan with company nonelective contribution and employer match
• Paid Parental Leave, comprehensive benefit package including tuition and adoption assistance, bonus opportunities, and career advancement

PAY RANGE:

• $22 - $27.50 an hour
• Actual pay will be adjusted based on job-related factors such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
• A 10% shift differential will be paid for working 2nd shift hours.

• Time:
  Monday - Friday 8 am - 5 pm
• On-Call
  
  Schedule:
  
  Monday-Friday 5 pm - 11 pm, Saturday/Sunday 6 am - 11 pm every 3 weeks

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and hardware/software upgrades that may require technical assistance
• Adhere to safety guidelines and policies; complete required Environmental Health & Safety training; timely reporting of any job site accidents (injury or property damage).

Education and Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields (e.g., mechanics, electronics, automation, data processing) preferred

• Qualifications: Excellent customer service and communication skills
• Working knowledge of personal computers, especially Microsoft Office; navigation across network sites and email
• Logical troubleshooting skills and the ability to isolate problems at PCB or component level
• Ability to read electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution and digital/analog circuitry
• Experience repairing high-speed paper handling machines (e.g., check sorters, mail sorters, currency sorters); ATM or copier repair experience preferred
• 3-5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machine repair, military repair)
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair.
  The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

• Required Skills and
  
  Competencies:
  
  
• A company van is provided; you will drive from home to customer sites. Must live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods and be able to kneel, bend, squat, sit and twist
• Must be able to work at various customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
• Ability to work weekends and/or holidays on a rotational basis
• Must be available for an on-call rotation (typically once every 3 to 5 weeks, evenings and weekends; 24/7 possible on rare occasions)
• Must be able to drive to customer sites during working hours
• Occasional travel outside the assigned territory may be necessary (air and overnight travel)
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

• Glory is proud to share that our benefit package ranks in the top 25% across the country!
• 401(k) Retirement Plan with Fidelity – 2.5% base contribution;
  Glory matches 3% up to 6%
• Health insurance – 3 medical plans…