Field Service Technician

Field Service Engineer / Service Technician

Field Service Engineer / Service Technician provides a strategic job at Salvagnini America. The position is responsible for providing on-site troubleshooting and repair of equipment, customer support and training on state-of-the-art products from stand-alone machines to highly flexible automated systems at our various customer facilities.

• This position reports directly to the department manager and includes the duties of troubleshooting and repair, customer training on the equipment, and on-site modifications to equipment.
• Submission of clear, detailed reports documenting work performed, open points, and closed points in a timely manner.
• Professional appearance and good customer feedback is critical. Adherence to SOPs and implementation of new procedures.

• Mechanical devices – conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
• Electrical devices – PLCs, communication systems, servo motors and controllers.
• PC communications – serial and parallel communication, Ethernet, static/dynamic addressing.

• A 2-year degree in mechanical or electrical technology or equivalent experience. Military experience or practical work experience in a similar field will be considered.
• Excellent listening skills; assertive, persistent, persuasive.
• Strong interpersonal and written/verbal communication skills.
• Ability to thrive in a high-energy, fast-paced environment.
• Adaptable and able to think on your feet; face new challenges head‑on.
• Strong organizational skills and follow‑through.
• Fluent PC use as a development and communications tool. MS Office/Excel/Word skills required.
• Advanced knowledge in the following:
  • Mechanical devices: conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
  • Electrical devices: servo motors, controllers, relays, breakers, troubleshooting.
  • PC communications: serial and parallel communication, Ethernet, static/dynamic addressing.
• Other duties may be assigned.

Frequent U.S. and occasional international travel up to 75%, including occasional weekends. Must possess or be able to obtain a valid passport. Must have a valid driver’s license, pass a motor‑vehicle record check, and have unrestricted ability to obtain rental vehicles.

Strong mathematical skills, including algebra and trigonometry. Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Fluent in PC use as a development and communications tool. Fluent in Windows, Excel, and Word.

Ability to recognize and evaluate technical issues and limitations, define and manage expectations, and make sound decisions.

Competency with digital multimeters. Ability to read and understand electrical schematics.

Sound mechanical aptitude; ability to use common hand tools and read mechanical drawings.

Apply common sense to carry out detailed and involved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Recognize and evaluate technical issues, define and manage expectations, and make sound decisions.

Ability to lift 75 lbs without restrictions. Walking distances, transporting tools through the customer’s location required. Climbing steps and ladders, working in tight access areas frequently required.

This job has no supervisory responsibilities.

Salvagnini America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.