Service Maintenance Technician III

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior, and site-grounds tasks. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive, productive relationship with other team members.

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond to and complete all service requests and on‑call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components
• Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE
• Available for weekend work, on‑call rotation and emergency service call duties
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II
• Assist Maintenance Supervisor with contractor/vendor management

• Ability to read, write, understand, and communicate in English; bilingual skills a plus
• Basic computer and handheld device skills
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation
• Strong attention to detail, organizational, time‑management, and problem‑solving skills
• Superior customer service skills, including the ability to manage difficult customers and/or situations

• Occasionally ascends/descends a ladder to service lights and ceiling fans
• Frequently moves equipment weighing up to 50 pounds across sites
• Constantly works in outdoor weather conditions

• High School diploma or equivalent required; trade school or 5 years of progressive responsibility in property management or hospitality preferred; experience in diagnostics and troubleshooting
• Minimum of 5 years of advanced hands‑on repair experience in three or more building trades
• REAC/HQS experience preferred
• Industry‑Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax‑advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.