HVAC​/Plumbing Field Service Technician

HVAC / Plumbing Field Service Technician

Join to apply for the HVAC / Plumbing Field Service Technician role at Bornquist Inc.

$50,000.00/yr - $70,000.00/yr

Bornquist, celebrating its 87th year and one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource! We invite you to apply to be a part of our winning team!

Position Summary:

Responsible for the servicing and maintenance of all products sold by Bornquist, Inc. Perform skilled technical work in the maintenance, repair, replacement and start-up of hydronic heating, air conditioning and plumbing equipment, controls, and distribution systems. Fully trained in all aspects of the products we service, company policies, OSHA safety standards, local regulations pertaining to service work, and other functions as required.

Maintain positive relations with customers and vendors and perform all work in an efficient and professional manner.

• Perform start-up, diagnose, troubleshoot and repair hydronic heating, air conditioning and plumbing units, including centrifugal pumps, pressure booster systems, boilers, variable frequency drives, cooling towers and related controls.
• Perform scheduled maintenance inspections. Adjust, clean and calibrate various equipment and/or systems to assure proper operation.
• Provide technical assistance with the design of hydronic HVAC systems including installation of and modifications to existing systems.
• Assist in training other technicians and staff in preventative maintenance of hydronic HVAC systems.
• Prepare service records and reports describing procedures, actions taken and recommended solutions and communicate same to the customer. Document (make, model, serial number, test measurements, pictures, etc.) all installed equipment as necessary. Submit reports and service tickets in a timely manner.
• Identify and report to customer potential opportunities for additional business, including newer systems, additional services and service contracts.
• Demonstrate knowledge of pertinent rules and regulations, guidelines, departmental operating procedures and safety regulations to ensure that all work is performed in compliance with applicable standards.
• Maintain company vehicle in good working order, refueling and cleaning as necessary. Report mechanical issues promptly.
• Maintain proper stock, parts, tools and safety equipment in the vehicle.
• Participate in company‑provided training and testing as necessary.
• Provide back‑up to other field service personnel, warehouse personnel or pump fabrication personnel as necessary.
• Performs other related duties as assigned by management.

• High school diploma or general education degree (GED)
• HVAC and related experience and/or training is preferred.
• Valid driver’s license and ability to drive any and all vehicles assigned by the Company; maintain a clean driving record.
• Availability to work nights and weekends, on a rotating basis, to service emergency needs of customers.
• Technical aptitude and a high degree of self‑motivation for continuous learning.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
• Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required:
  • Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
  • Ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
  • Ability to listen to and understand information and ideas presented by others, both verbally and in writing.
  • Ability to accurately assess customer needs,…