Lead Security Officer: Concierge

Applicants must have a valid PERC card and 20-Hour Certificate. Pal American Security is hiring a professional Concierge Security Officer for a residential property in downtown Chicago. This high-visibility role combines security and customer service, requiring a professional demeanor, strong communication skills, basic computer proficiency (email, incident reporting, package check-in), and at least two years of supervisory experience.

Are you passionate about providing exceptional security services and customer care? Do you excel in remaining calm and handling critical situations effectively?

Join Pal American Security as a Concierge Security Officer and be part of a team that values innovation, self‑improvement, and commitment to exceeding expectations. As a key player in our mission to provide top‑notch security services, you will safeguard our clients, carry out safety procedures, and respond to emergencies with precision.

Responsibilities:

• Greet visitors and staff entering the lobby
• Direct visitors to the appropriate areas
• Answer and redirect calls using a multi‑line phone system
• Execute security emergency procedures and communicate effectively during critical situations
• Perform morning opening procedures at the Institute

Qualifications:

• Excellent interpersonal and communication skills
• Punctual, reliable, and well‑organized
• Ability to work well under pressure and handle interruptions efficiently
• Proficiency in Microsoft Office
• Minimum age of 18 years and a high school diploma or equivalent

At Pal American Security, our CARE Culture is the cornerstone of our people‑first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement. []

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards
  —celebrating contributions at every level.
• With a promotion‑from‑within philosophy
  , ongoing training, and advancement opportunities, we support long‑term career growth for our team members.

If you are a motivated individual looking to enhance your security skills in a dynamic and supportive environment, apply now to be a part of the Pal American Security team!

Pal American Security is an Equal Opportunity Employer
. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never‑ending desire for self‑improvement, Pal American is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. Pal American seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.