Security Officer- Security

Job Description

Position Overview:

Maintain a safe and secure environment for guests, visitors, and team members. Providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

• 50% Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• 25% Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinating expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• 15% Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio to the supervisor on duty; report any alarms similarly.
• 5% Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• 5% Administer CPR and First Aid.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide accurate information to inquirers for directions and hours of operations.
• Receive, record and secure found property. Research and respond to guests' inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Escort guests and employees as required to parking lots.
• Other duties as assigned by Supervisor.

• Frequency Key:
  Rare - up to 1 hour, Occasional – 1-3 hours, Frequent – 3-6 hours, Constant – 6-8 hours
• Sitting - Rare
• Walking - Constant
• Climbing stairs - Frequent
• Standing - Constant
• Crouching/Bending/Stooping - Frequent
• Reaching - Frequent
• Grasping - Constant
• Pushing/Pulling - Frequent
• Near Vision - Constant
• Far Vision - Constant
• Hearing - Constant
• Talking - Constant
• Smell - Rare
• Taste - Never
• Lifting/carrying (maximum 50 lbs) - Frequent
• Travel - Rare

Assimilate into Trump Hotels culture through understanding, supporting and participating in all elements of our Service Culture. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position.

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Positions directly reporting to this position (titles):
None

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient…