Sales Support

Overview and Responsibilities

IHRE NEUE HERAUSFORDERUNG Responsible for the unrestrained information flow between Sales & Marketing, Business Development and customers, by supplying data reports and other market information. Maintaining the database by gathering information on promotions, pricing, customer requests, sales targets, promotional volumes, displays sold and other data. Forwarding samples by entering requests, arranging shipments and notifying customers. Preparing sales presentations, tracking sales expenses and financial information.

Reporting to the Commercial Controller. You will work closely with the Inside Sales team and the Finance team and take initiative in helping potential customers, answering questions, and identifying opportunities. You report to the Finance Manager and are part of a team of around ten colleagues.

You will be expected to work cross-functionally with colleagues in Sales, Business Development and Finance to support customers and optimize processes.

• Calling customers to collect missing documents or information and actively following up on customer requests to accelerate onboarding
• Communicating with customers in a friendly, clear, and professional manner
• Identifying commercial opportunities and forwarding them to Inside or Field Sales
• Contributing to high customer satisfaction by thinking proactively and solving problems
• Recording contact moments and actions in our systems
• Collaborating with Finance, Inside Sales, and Field Sales to provide optimal customer support

• BSc degree in Business Administration, Sales or related field
• Experience in a sales support role, preferably in an FMCG company
• Experience with internal sales administration processes, data entry and understanding of customers
• Strong interpersonal and communication skills in English;
  German is preferred
• Personal profile: hands-on, detail-oriented, highly organized, customer-focused, improvement-oriented

• Market-competitive salary and benefits
• Hybrid working options after 6 months
• 27 vacation days (based on 40 hours)
• Travel expense reimbursement and private pension options
• Open, informal work environment with short communication lines

We are committed to hiring the best talent and supporting professional growth, flexibility, and personalized benefits. The description also mentions collaboration with line managers to organize team activities and development of team resources, and references to service ownership and SLA targets in the context of Service Owner and Recovery Manager roles. The content includes multiple additional job titles and locations (e.g., Senior Application Support Specialist, Sales Manager, Technical Sales Manager, etc.).

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