Customer Success Manager

CXponent is an elite, Shore Capital-backed technology advisory and brokerage firm.

We are seeking a highly disciplined Client Success Manager to serve as a senior-level individual contributor and the primary post-sale driver for long‑term partnership value. You will act as a trusted advisor to C‑suite stakeholders, focusing on client lifecycle management, renewal retention, and ensuring measurable business value realization across our technology solutions.

• Retention & Renewals: Consistently meet or exceed targets for contract renewals while proactively managing the renewal pipeline to mitigate retention risks.
• Revenue Expansion: Identify and qualify up‑sell and cross‑sell opportunities to expand Annual Recurring Revenue (ARR) in collaboration with the sales team.
• Client Engagement & ROI: Host Quarterly Business Reviews (QBRs) and executive briefings to showcase achieved ROI and align solutions with client strategic objectives.
• Operational Excellence: Maintain meticulous Hub Spot CRM hygiene, including renewal dates, health scores, and opportunity tracking to ensure accurate forecasting.
• Strategic Advocacy: Act as a technical sponsor for represented technologies, educating clients on new capabilities to maximize solution adoption and expansion.
• Relationship Management: Cultivate trust‑based connections with key decision‑makers and empower internal champions to drive long‑term client satisfaction.

• Proven Success: 7+ years of experience in Client Success or Account Management, with a consistent track record of exceeding retention and expansion targets.
• Enterprise Expertise: Demonstrable experience managing complex client relationships and renewal cycles for large enterprise accounts.
• Industry Knowledge: Solid understanding of the Brokerage and Technology Advisory ecosystem, including CCaaS/CX, IT Infrastructure, and Cloud Solutions.
• CRM Proficiency: Deep practical experience using Hub Spot or similar systems for pipeline management and data‑driven decision‑making.
• Ecosystem Background: Preference for candidates who have worked for a TSD or Broker/Tech Advisor and have experience managing a large book of business.