Cloud Renewals Specialist

We offer a flexible working policy that supports a healthy balance between personal and professional well‑being. This role requires in‑office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work‑life balance.

You will play a key role in expanding our cloud footprint and bringing your expertise to a highly collaborative team. In this role, you’ll work cross‑functionally with Sales, Finance, Cloud Services, and Legal to maintain accurate renewal forecasts for our iManage Cloud and Share subscriptions.

You’re someone who is passionate about account management and delivering an exceptional client experience. You have a sharp eye for identifying potential risks, a talent for communicating them effectively, and you thrive in a fast‑paced, dynamic environment. You enjoy partnering with stakeholders across the organization and building strong relationships with our clients. You’re ready to #Make It Mean Something  in a global company—where your work has real impact and supports the success of multiple teams.

Here’s what one of our leaders, Grace Brown, Senior Program Manager – Cloud Renewals, has to say about the opportunity: “Our team—and our cloud business—is growing quickly, which means there’s real opportunity to shape how we work. We’re constantly improving our processes, encouraging creativity, and looking for new ways to operate more efficiently. In this role, you’ll also gain meaningful exposure to teams like Legal, Customer Success, Sales, and our partner ecosystem.

If you’re curious, collaborative, and excited about making an impact in a growing environment, you’ll thrive here.”

• Cloud Renewals:
  • Owning, driving and managing the quarterly renewals process in collaboration with the account team to meet or exceed goals on‑time.
  • Developing and executing win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship.
  • Analyzing customer subscription history to accurately build customer quotations.
• Client Engagement:
  • Presenting, pricing, servicing and selling company cloud services to assigned customers and providing focused insight for clients on the best possible cloud solutions for their firm.
• Pipeline Management:
  • Continuously managing the renewal pipeline and collaborating with the team in weekly/monthly meetings to discuss renewal forecasts, top renewals, and at‑risk accounts.
  • Reviewing and interpreting contract conditions by working with our finance and legal teams to ensure all contracts are accurate.
• Cross‑functional
  
  Collaboration:
  
  
  • Working with Customer Success, Support, Cloud Services, Professional Services, Sales and the leadership team to resolve customer issues and help develop resolution strategies to finalize cloud renewals and improve the cloud renewals processes.
• Reporting & Ownership of Confidential Data:
  • Accurately tracking all renewal‑related activity and information within internal systems and supporting the finance team with monthly billing processes.
  • Continuously monitoring, validating, and updating any customer in consistences across the various software applications.
  • Assisting with the contract creation as well as archiving and maintaining all contractual information in the database.

• A Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in sales, account management, renewals, or a similar, client‑facing function.
• Proven client‑facing experience and confidence engaging with customers via phone and email.
• Proficiency in Microsoft Excel.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with stakeholders at all levels—including C‑suite leaders.
• The ability to thrive in a dynamic, fast‑changing environment while maintaining strong organization, initiative, motivation, and follow‑through.
• A proactive, can‑do approach to managing multiple projects simultaneously, with the ability to prioritize effectively.
• Strong conflict‑management skills with the ability to navigate…