Cherry Hill Account Representative- SCC

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The CDW Inbound Account Managers work on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers.

• Provide sales and service to new and existing customers through inbound calls
• Meet or exceed assigned sales quotas and ensure other performance goals are met
• Sell additional services or products by recognizing opportunities to upsell solutions
• Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
• Proactively call out to customers when needed for service related matters
• Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
• Demonstrate ability to close sales and overcome customer objections
• Maintain CDW’s values and Philosophies of Success

• Possesses excellent verbal communication skills – vocabulary and articulation
• Basic computer skills – experience with Microsoft preferred
• Demonstrable organizational and time management skills – ability to multi‑task in an ever‑changing environment
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
• Persistence combined with a positive attitude and approach to work and others – self‑motivation work style
• Ability to solve problems and resolve conflict directly in multiple communication channels
• Mature, positive and collaborative interpersonal skills

• High School diploma or equivalent
• 1 year of call center experience
• 1 year of sales experience

• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever‑changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
• Strong organization skills

Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system. Specific responsibilities include:

During your orientation period, review with your supervisor as needed the quality procedures and operating instructions listed at CDWHOME/ISO
9001 intranet site that apply to your specific assignment(s) within the scope of this job position.

After the orientation period, conform to these procedures and instructions, including any reporting (and/or record‑keeping) responsibilities.

Report any client problem, or any service outage that may cause potential client problems to your supervisor.

Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities.

Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.

Additional information is available…