Sales Manager

Job Summary

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Education & Experience:

• At least 4 years of progressive hotel sales experience or a 4‑year college degree and at least 2 years of related experience or a 2‑year college degree and 3 or more years of related experience.
• Must have a valid driver’s license in the applicable state.
• Must be skilled in Windows, company approved spreadsheets and word processing.

• Long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Hilton Garden Inn standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing name tags.
• Comply with Hilton Garden Inn and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

• Analysis of local market trends and competitor activity to identify business leads.
• Develop customer accounts and travel within the local area to drive business into the hotel and to increase market/customer share in all revenue streams.
• Negotiate room rates/packages with corporate clients.
• Develop and implement creative local marketing channels, including social media channels.
• Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Work within current business strategies and recognizing potential opportunities.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Attend Sales events, as required.
• Produce accurate and timely reports that meet the needs of senior management to include the reporting of appointments, calls made and business leads.
• Answer customer queries in a prompt and professional manner.

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure and under own initiative.
• Experience in a sales role with a proven track record to close a sale.

• Knowledge of Downtown Chicago market.
• Knowledge of hospitality.
• Passion for sales and for achieving targets and objectives.
• Degree‑level qualification in a relevant field.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.