Manager, Suites and Sales

Overview

At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change.

We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.

As the Manager of Suites & Premium Sales, you will be responsible for leading and optimizing the Minnesota Twins’ Premium Sales acquisition processes and strategy. This role will oversee the end-to-end sales workflows, prospecting methodology, pipeline management, and execution standards tied to the sales of Minnesota Twins premium products, including Annual Suite plans, Champions Club, and Target Field Events.

This position will report directly to the Senior Director of Suites and Premium Seating and will work closely with the Ticket Sales & Service Management team, the Box Office, and Minnesota Twins Senior Leadership to ensure alignment, consistency, and efficiency across all premium sales initiatives. The Manager will maintain strong cross-departmental communication, leverage data and reporting to drive decision-making, and continuously refine processes to achieve organizational sales goals and objectives.

• Responsible for managing the acquisition and customer service efforts of the Premium Sales team on behalf of the department and the organization, including managing hours and game day staffing assignments.
• Provide consistent, proactive and superior customer service in all dealings with existing and prospective customers.
• Play lead role as Premium team’s primary customer service contact for identified game dates in regular rotation with other members of the Premium Sales team.
• Oversee ongoing training and development of Premium Sales team.
• Work closely with the Ticket Sales Management Team to coordinate and engage staff involvement with acquisition-related activities and initiatives.
• Conduct regular “check-ins” with Premium Sales team to connect with them about their work priorities, goals, needs, etc.
• Work closely with the Senior Director of Suites and Premium Seating to ensure proper onboarding of new accounts and introduction of new accounts to ticketing tools, benefits, etc.
• Provide clear direction to department and organization on acquisition initiatives to meet/exceed sales and prospecting goals.
• Participate in the strategic planning process to determine annual sales strategies and tactics.
• Adhere to the established policies and procedures in utilizing CRM, KORE, Ticketing Systems and other technology-based tools.
• Participation in various sales promotions, events, and existing/potential client entertainment activities as needed.
• Work in conjunction with the entire Ticket Sales & Service team to uphold the mandates of the department regarding goals and objectives.
• Maintain strong, cooperative, inter/intra-departmental relationships.
• Assist with game day operations as needed.
• Other related duties as assigned.

• Prior sales and/or sales management experience.
• Previous managerial experience collaborating with teams focused on revenue generation.
• Four plus years of sports ticket sales experience, especially in Premium sales.

• Proven ability to hire, train, mentor and grow the skill set of premium sales executives.
• Team player with excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization.
• Superior verbal and written communication skills.
• Strong organizational and time management skills.
• Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook.
• Committed to service excellence and customer satisfaction.
• Ability to multi-task and meet required deadlines.
• Assertive, confident, persistent, and results oriented.
• While looking to succeed personally, you must be able and interested in supporting a team…