Cosmetics Business Manager - Chanel

Business Manager, Beauty

Under direction from the Client Development Manager, the Business Manager, Beauty is responsible for driving the business of a specific beauty brand by focusing on client development, ensuring an exceptional customer experience, and driving engagement on the beauty floor. The role plays a crucial part in creating a seasonal sales strategy and is accountable for daily and monthly sales targets.

• Drive Brand Sales and achieve the seasonal vendor sales plan by sharing product knowledge with Beauty Advisors and developing key relationships throughout the store.
• Attend monthly Business Manager calls to develop strategies to exceed the vendor sales plan.
• Create a customer‑centric mindset at the counter to support cross‑sell into the brand by all Beauty Advisors.
• Actively participate on social media (Instagram, etc.) to grow your personal brand and business.
• Achieve appointment goals and sales plans for all corporately negotiated events.
• Serve as a brand expert and department representative, leading the team of Beauty Advisors’ targeted outreach efforts to achieve appointment goals for all events.
• Ensure brand‑specific selling ceremonies and daily counter drivers are consistently offered and demonstrated to all clients.
• Work with vendor to plan and execute “at‑counter” events to drive customer loyalty and acquisition.
• Uphold brand image and standards.
• Utilize the SFA clienteling system to build individual sales volume, establish and maintain customer relationships, and drive repeat business.
• Leverage all selling tools to stay connected with clients and continue to service their beauty needs.
• Be knowledgeable on all in‑store services and proactively offer appropriate services to further personalize and enhance the shopping experience.
• Continually upgrade product knowledge to drive sales and client satisfaction.
• Ask appropriate questions to identify a client’s needs and provide effective guidance or directions.

• Minimum 1 year retail experience, preferably in a client‑driven sales environment (beauty experience preferred but not required).
• Proven leadership skills with development of direct reports.
• Works collaboratively with others and fosters teamwork.
• Highly motivated and results oriented.
• Attention to detail.
• Ability to perform product consultations and applications.
• Tech savvy.
• Ability to manage and set goals through strategic planning.
• Strong problem‑solving skills and innovative mindset.
• Excellent communication skills in a variety of styles.

• Benefits package for all eligible full‑time associates (medical, vision, and dental).
• Employee discount.
• A culture that promotes a healthy, fulfilling work/life balance.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:

Chicago, IL
Salary Range: $ – $