Regional Sales Account Manager - Aviation Aftermarket

Regional Sales Account Manager

Chicago, IL – Aviation Aftermarket. 4 days on site/1 remote in our offices at 317 N Francisco Ave., Chicago, IL 60612.

Pioneer Aero Supply is a leading aviation aftermarket parts supplier specializing in providing high-quality, cost-effective solutions for airlines, MRO facilities, and aviation distributors worldwide. Our commitment to customer service, operational excellence, and innovation has positioned us as a trusted partner in the aerospace industry.

We are seeking an experienced and customer-focused Regional Sales Account Manager to join our growing Chicago team. This role is responsible for managing day-to-day customer communications, preparing competitive quotes, coordinating order fulfillment, and driving long-term account growth. The position plays a critical role in ensuring seamless order flow, timely issue resolution, and sustained customer satisfaction.

• Act as the primary point of contact for assigned customers and sales team members.
• Respond to RFQs, prepare accurate quotes, and ensure professional, timely follow-up.
• Support Regional Sales Managers by efficiently managing customer accounts.
• Build and maintain strong relationships with procurement teams at airlines, MROs, OEMs, and distributors.
• Monitor open issues, returns, and after-sales requests with urgency and accuracy.

• Manage and grow spare parts sales in an assigned regional territory.
• Identify new business opportunities and develop relationships with key industry stakeholders.
• Drive revenue growth through proactive account management and solution-based selling.
• Track open quotes and assist in converting opportunities into orders.
• Support customer visits and represent the company at industry trade shows on occasion.

• Track quote-to-order conversion rates and customer activity using CRM/ERP tools.
• Assist with weekly/monthly reporting on customer engagement and order history.
  
  Identify process improvements through feedback and trend analysis.
• Monitor inventory levels and advise on alternatives or substitutions.

• Partner with supply chain, logistics, and finance teams to ensure on-time fulfillment.
• Maintain accurate customer records in Salesforce and AvSight.
• Escalate urgent issues and communicate clear resolution timelines.
• Contribute to a high-performance, customer-focused team culture.
• Maintain awareness of competitor offerings and market trends.

• 2–4 years of experience in customer service, inside sales, or sales support within aviation or logistics.
• Familiarity with aircraft components (rotables, consumables, expendables) preferred.
• Proficiency in CRM/ERP systems (Salesforce and AvSight a plus).
• Strong written and verbal communication skills.
• Highly organized with attention to detail and multitasking ability.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Customer-first mindset with a proactive approach.
• Willingness to travel regionally (approx. 10%).

We offer competitive compensation, performance-based incentives, and opportunities for professional development. If you are a proactive and analytical individual with a passion for business development and data-driven decision-making, we invite you to apply and contribute to our dynamic team.

Pioneer Aero Supply, LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.