Client Partner

Who we’re looking for…

Role:
Client Partner

Supervisory Responsibility:
This role does not currently have direct reports.

Location:

We are a remote‑first company but we prioritize candidates in New York City, Chicago, D.C., and San Francisco given the customer requirements of this role. We have office spaces available in all of our hubs.

Travel:
This role will travel as needed for in‑person customer meetings and industry conferences. Note, Knit does US All Team, in‑person company events 2x per year.

Knit is the AI‑native consumer research platform helping brands automate and accelerate primary research. With our Researcher‑Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T‑Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world‑class research. From survey generation to stakeholder‑ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

The Client Partner will play a critical role in driving Knit’s growth by managing and expanding our largest enterprise partnerships while also building relationships with new high‑potential accounts.

You’ll own a portfolio of 10–20 enterprise accounts—some existing, some new—with the mandate to retain, grow, and strategically expand them across business units and markets. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross‑sells while prospecting into new divisions and organizations to grow your book of business.

You’ll join a team that’s building something category‑defining—and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI‑native research.

This is a high‑impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.

• Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net‑new logos.
• Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value.
• Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI‑native platform across teams and business challenges.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations—owning renewals, upsells, and cross‑sells in collaboration with Sales Leadership.
• Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today – and evolve alongside our platform as new capabilities emerge.
• Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

• Net‑New Revenue:
  Securing new enterprise partnerships and expanding Knit’s presence across target accounts.
• Net Revenue Retention (NRR):
  Expanding overall revenue within your account portfolio through renewals, upsells, and cross‑sells.
• Renewal Rate:
  Consistently securing on‑time, value‑driven renewals.
• Sales Excellence:
  Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams.

A successful candidate for this role has deep experience managing strategic enterprise accounts—particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and…