Market Service Manager - Chicago, IL

Job Details

Salary Range
: $80,000.00 - $90,000.00 Salary/year

Power Up Your Career with Makita USA!!!

At Makita USA, we believe our employees are the driving force behind our success. That’s why we offer a competitive and comprehensive benefits package to support your health, financial well‑being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team‑oriented culture that values hard work and dedication.

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita’s best‑in‑class engineering advantage to professional power tool users in America since 1970.

Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after‑sales service support through various methods and programs.

Salary $80,000 - $90,000 per year plus bonus potential

To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Embraces and promotes brand values while delivering customer care principles.
• Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
• Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow‑up resulting in quick action and attentive service.
• Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
• Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
• Travels throughout the assigned territory to conduct in‑person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
• Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
• Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
• Prepares weekly and monthly activity reports for the assigned territory.
• Presents, discusses, and understands Corporate Sales Programs.
• Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
• Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

• Creativity & Detail Orientation – Generates creative solutions and demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems promptly.
• Technical Skills – Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
• Customer Service – Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
• Interpersonal Skills – Listens effectively, de‑escalates customer frustrations, and…