Maintenance Account Manager

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

• Don’t want to work for typical corporate employers
• Want to contribute to making the world a safer place (no, really)
• Have a life outside of work
• Health Insurance
• Education Assistance
• Matching 401(k) Program
• Referral Program

Maintenance Account Managers are responsible for maintaining accounts, client relationships and overall volume for existing core customers.

For this role we offer a base pay of $24.04 - 31.25 hourly

• Communicating with customers by phone, through email and virtual meetings to ensure their needs are understood, addressed, and opportunities are uncovered and follow through to closure.
• Building strong customer relationships to maintain current business and expand into new categories in existing customers where applicable
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the customer’s needs
• Make a minimum of 50 call attempts/logged calls to keep customers engaged and informed.
• Acting as the customer’s representative to ensure their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning customer behavior to understand changing needs

• Always take responsibility for the safety of self and others
• Take responsibility to eliminate accidents, injuries & hazards at all times
• Observe and act in accordance with all applicable laws & regulations & company policies
• Other duties/projects as assigned

• Four-year college degree in business or equivalent experience
• Reasoning ability – Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
• Ability to deal with problems involving many concrete variables in standardized and un-standardized situations
• Ability to work overtime when needed
• Acquire working knowledge of all intranet programs
• Ability to close sales
• Ability to manage multiple sales cycles simultaneously
• Interpersonal skills
• Ability to multi-task
• 2 - 5 years sales experience, preferably as an inside sales account representative or manager experience
• A minimum of 2 years quota‑carrying sales experience
• Proficiency in PC usage, recent versions of Windows a plus
• Knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to navigate various sales platforms such as Salesforce and internal system
• Documented formal sales training

• Strong organizational skills
• Ability to multi-task
• Assertive, high‑energy personality
• Resilient character
• Strong phone presence
• Excellent verbal and written communication skills
• A high level of integrity in all business dealings