Rep Services Rep - Product Coordinator; Diploma​/Frames

Location: Santiago, Dominican Republic

Remote Status: On-Site

Job :

# of Openings: 3

The Campus Product Coordinator is a critical member of our College Sales and Service team. The Campus Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep.

This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e‑mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.

The Campus Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.

JOB REQUIREMENTS/SPECIFICATIONS:

• High school diploma or equivalent
• 2 years previous Jostens customer service experience or 1 year rep service experience preferred
• Ability to work independently in an organized manner as well as being a team player.
• Working knowledge of College products & processes.
• Working knowledge of Microsoft Suite Applications
• Strong oral and written communication skills in working with internal & external customers at all levels.
• Ability to make decisions and exercise judgement.
• Ability to resolve complex issues independently.
• Oracle knowledge preferred

• Proactively understand customer needs, maintain customer setup accuracy on Jostens systems, assist sales people in program implementation, effectively handle daily customer transactional activity via phone, e‑mail, and mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintain customer records, and report on business activity. Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
• Partner with sales counterparts in the field to strengthen our ability to retain customers, increase customer penetration with new products and drive new customer acquisition to grow the College business.
• Have contact with other departments and locations within the organization to obtain and provide information.

Jostens provides products, programs, and services that help our customers celebrate moments that matter. Our mission is Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.