Consumption Account Manager, Data 360 & Agentforce

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Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Account Manager, Data 360 & Agentforce, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post‑sale technical lead for Data 360 & Agentforce, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization.

You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data 360 and Agentforce integrate seamlessly with customers' existing systems.

You will build and nurture positive relationships to help customers progress on their Data 360 and Agentforce consumption journey, ensuring the platform delivers value. The Consumption Account Manager works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer's needs.

You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role.

As a trusted advisor you will successfully influence customer outcomes and accelerate Data 360 & Agentforce consumption You will:

• Work across multiple selling teams and internal stakeholders, creating clarity from chaos.
• Facilitate activation, adoption and expansion of customer use cases for Agentforce & Data 360. We measure that in terms of healthy consumption.
• Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.
• Create, own, and execute a point‑of‑view on how key use cases can be accelerated into production.
• Navigate Data 360 & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.
• Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.
• Develop mutual success plans with customers.
• Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data 360 workloads.

• Experience:
  
  7+ years in customer‑facing solutioning for Data, Analytics, AI, and CRM.
• Technical Expertise:
  Full‑stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C‑Level executives.
• Communication
  
  Skills:
  
  Ability to drive effective conversations at the C‑level, facilitate difficult discussions, and handle objections adeptly.
• Trusted Advisor:
  Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
• Customer Success:
  Experience driving customer success in large, complex selling organizations.
• Industry Knowledge:
  Deep…