Carrier Success Associate; Chicago​/San Diego

Company Overview

Flock Freight is a Freight Tech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal‐free truckload service, Flock Direct, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Carrier Success - Reporting to the Senior Manager of Customer Success

Target

Start Date:

Monday, February 16th, 2026

As a Carrier Sales Associate, you’ll play a critical role in ensuring our customers’ freight moves seamlessly through Flock Freight’s proprietary platform. You’ll own carrier relationships end‑to‑end from prospecting and onboarding to ongoing engagement, while leveraging technology, data, and strong commercial instincts to drive results. This is a high‑execution, relationship‑driven sales role for someone who thrives in a fast‑paced environment and is motivated by measurable impact.

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long‑term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross‑functionally with Customer Success, Tracking, and Operations teams to deliver a high‑quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real‑time coverage and execution.
• Monitor shipments and performance metrics, proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals, including activity, coverage, and revenue‑related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

• Competitive, driven, and motivated by performance‑based goals
• Comfortable with outbound sales activity and relationship building
• A strong communicator who can influence, negotiate, and problem‑solve in real time
• Organized, detail‑oriented, and able to manage multiple priorities at once
• Adaptable and energized by working in a fast‑moving, execution‑focused environment
• Mission‑driven and excited to contribute to a company modernizing the freight industry

• Bachelor’s degree preferred
• Previous sales, account management, or customer‑facing experience preferred
• Demonstrated ability to meet or exceed goals
• Strong written and verbal communication skills
• Confident decision‑maker with solid problem‑solving instincts
• Strong work ethic and a willingness to learn

We offer a comprehensive training program designed to set you up for success, covering industry fundamentals, Flock Freight’s technology, and practical sales execution. You’ll join a high‑performing, collaborative sales organization where individual impact is visible, growth is encouraged, and innovation is central to how we operate.

The expected range for this position is $23‑$24 per hour + Commission. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full‑time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total…