Onboarding Associate

Onboarding Associate page is loaded## Onboarding Associate locations:
Chicago time type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR100696
** About Grubhub
** At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
** About The Opportunity
** As an Onboarding Associate, you will be responsible for guiding restaurants through the entire onboarding process, from initial setup and training to ensuring they are fully equipped to manage orders and optimize their presence on our platform. You will provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to ensure they benefit from our partnership right out of the gate.

This role requires excellent communication and interpersonal skills, strong technical aptitude, and a passion for building strong relationships with our restaurant partners.
** The Impact You Will Make
*** Manage the end-to-end restaurant onboarding process; oversee all stages of onboarding, ensuring a timely and efficient experience for our partners.
* Configure accounts for integration and menu ingestion, checking for quality using a variety of internal tools.
* Proactively reach out to restaurant owners daily to facilitate the onboarding of new accounts and troubleshooting integration onboarding issues with the goal of getting them live on the platform as quickly as possible.
* Work cross-functionally with multiple stakeholders including external integration partners, sales, operations engineering, integrations partnerships, and solutions consultants. You will collaborate with these teams to facilitate a positive onboarding experience, identify trends, and perform root cause analysis of issues and prevent them from occurring again.
* Collaborate with restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, and ACH and W9 collection along with any additional required information.
* Provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to receive more orders.
* Align restaurant owners with our goals by expertly training them on the Grubhub platform and the integration partner’s capabilities along with how to use both companies’ products and services together.
* Leverage both internal and external tools to streamline the workflow and collaborate with your peers to share best practices that will enhance the entire team’s performance.
* Learn and master the onboarding process for existing and new integration providers partnering with Grubhub. You will also provide valuable feedback and ideas, in order to improve existing processes.
** What You Bring to the Table
*** High school diploma or equivalent working experience required
* 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!
* Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.

Experience with , Zendesk, or similar CRMs is a plus!
* Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
* Comfortable making outbound calls on the phone
* Expertise in problem-solving skills – identifying root causes,…